FAQs

What hair material does JALIZA use for wigs?

For our The Premier Wigs collection, JALIZA uses 100% premium super double-draw virgin human hair, each strand is unprocessed, cuticle-aligned, and double-drawn to ensure naturally full ends. With proper care, these wigs maintain their quality for years.

For our Boho Braided Wigs, we take a hybrid approach: the bohemian curls are crafted from 100% virgin human hair for a soft, natural texture, while the braids are made from premium lightweight synthetic fibers. This combination ensures durability, minimizes tangling and keeps the overall weight comfortable for all-day wear.

What does the 1-year warranty cover?

We cover tangling issues on all 100% human hair parts of your JALIZA wig, including the boho curls on our Boho Braided styles.

If you experience tangling within 1 year of purchase, simply bring your wig to any of our partnered salons in Kenya for free detangling and maintenance.

Blended or synthetic hair can't be restored once tangled. That's why JALIZA uses only 100% virgin human hair on all our wigs, it's fully maintainable with proper care.

Why choose a JALIZA boho braided wig over traditional braiding?

Because traditional braiding gives you 6 weeks, a JALIZA wig gives you 1-2 years. With proper maintenance, you can wear it, remove it, and rewear it endlessly. No 6-hour salon sessions. No wasting expensive bulk hair that can't be reused. Just effortless boho style, on your schedule. Perfect for busy women, those with hair thinning, or anyone who wants the freedom to switch up their look in seconds.

Can I pay via M-Pesa?

Yes. JALIZA Kenya fully supports M-Pesa payments. Simply select M-Pesa as your payment method at checkout, and complete the transaction in Kenyan Shillings (KES). It's fast, secure, and convenient, just the way Kenyan shoppers prefer.

Can I pick up my order in person?

Yes. We don't have our own storefront in Kenya yet, but we partner with local salons across Kenya for convenient pickup. Select "Pickup at Partner Store" at checkout and collect your order when it arrives.