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FAQs

What hair material does JALIZA use for hair extensions?

For hair bundles, bulks and feather crochet hair: 100% premium double-draw virgin human hair, lasts for years with proper care. For Crochet Boho Braids: Virgin human hair for the curls + premium lightweight synthetic for the braids, tangle-free, durable, and comfortable for all-day wear.

What does our 1-year warranty mean for your extensions?

It means peace of mind.

For one full year, JALIZA guarantees the human hair on all your extensions against tangling, not just with a paper promise, but with real, in-person support.

Here's how it works: If you experience tangling from normal wear, bring your extensions to one of our partnered salons in Kenya. Our trained stylists will detangle and refresh them, at no cost to you.

Why we're confident: While many brands use blended fibers that tangle permanently, we use only 100% virgin human hair on all our extensions and boho curls. That means any tangle is manageable, not permanent.

Because true luxury isn't just about beauty, it's about the care that protects it.

Can I pay via M-Pesa?

Of course, it's Kenya's way to pay, and we wouldn't have it any other way.

JALIZA Kenya accepts M-Pesa for all orders, with payments processed in Kenyan Shillings (KES). Just select it at checkout and complete the payment directly from your phone. Quick, seamless, and made for you.

Can I pick up my order in person?

Absolutely. While JALIZA doesn't operate a standalone store, we've built a network of trusted partner salons across Kenya where you can collect your order in person.