Do I need to pay the shipping fee?

We offer free shipping for all wig orders over $69 within the United States, Canada, and all of Europe, excluding remote areas.

Is delivery available to my country?

We deliver to many regions in the US, Canada, and across Europe, including France, Germany, the UK, Belgium, and more. If your country isn't listed and you wish to purchase, please contact our customer service at support@jaliza.com for assistance.

How long does it take to receive my package after placing an order?

1. Processing Time
In Stock Items: Orders are processed and ready for dispatch within 24 business hours.  If you need your wig by a specific date (e.g., for an event or vacation), we recommend choosing an In Stock item and upgrade to expedited shipping.

Pre-Sale Items: These products are still being crafted. Please allow 1–2 weeks for production before shipping. Once ready, they will follow the standard shipping timeline below.

2. Shipping Time
Enjoy free delivery with the following estimated timelines:

US Orders:

Shipped from US warehouse: 3-4 business days

Shipped from overseas warehouse: 7-10 business days

Most orders arrive within 3–7 business days, depending on location.

Canada, Australia & Europe: Most orders are delivered in approximately 5–7 business days.

For even faster delivery, you can upgrade to expedited shipping at checkout, with orders arriving within 3 business days!

1. 30-Day Worry-Free Returns

We want you to completely love your new crown. If you are not 100% satisfied, you can initiate a return within 30 days of receiving your order. Once requested, please dispatch the item within 3 days (we can extend this to 7 days under special circumstances).

2. Complimentary Return Shipping

Your convenience is our priority. We will issue you a prepaid return label and cover the return shipping fee as long as the item is sent back within 7 days of your return request.

3. Condition of the Wig

To be eligible for a full refund or exchange, all returned units must be in their original, unworn, unwashed, and undamaged condition, with the lace uncut and all original tags attached. For hygiene and quality reasons, we cannot accept returns of used or altered products.

4. Damaged Upon Arrival?

We rigorously inspect every wig before shipping. However, if your product arrives damaged due to transit, please contact us within 48 hours of receipt with photos or videos. We will immediately arrange a pristine replacement and cover all return shipping costs (up to $10).

5. Style Swaps & Change of Mind

Changing your mind is perfectly fine. If you wish to exchange your wig for a different style or color within 30 days, our concierge team is here to help. As long as the unit is pristine and the lace is uncut, we will guide you through the exchange process. Plus, if you request the exchange within the first 7 days of delivery, JALIZA will gladly cover the return shipping costs—absolutely no handling fees attached.

6. Custom Orders

Since custom pieces are meticulously hand-crafted specifically for you, they are considered final sale. Custom orders cannot be returned or exchanged unless there is a confirmed quality defect upon arrival.

Secure PayPal Checkout

You will be redirected to a secure PayPal payment page, where you can confirm and complete your payment by logging in with your PayPal account. Alternatively, you may choose the "Pay with Debit or Credit Card" option to securely check out as a guest via PayPal without needing an account.

Credit & Debit Cards

We accept major credit and debit cards. Your payment information is securely encrypted by our platform. Simply enter your delivery details and choose the credit card payment option at checkout for a fast and seamless experience.

Flexible Installments with Klarna, After Pay & Shop Pay

Pay in 4 interest-free installments with Klarna, AfterPay & Shop Pay. They redefine online shopping by offering a seamless "Buy Now, Pay Later" experience. Please note that borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

Applying Promo Codes

You can apply exclusive coupons to your order at checkout. Once you enter your promo code, be sure to click "Apply", and the discount will automatically adjust your order total. Please note that if the code is not applied before proceeding, the final total will not reflect the discount.

Pricing & Applicable Taxes

JALIZA strives to provide competitive prices on all our premium collections. Your final order total will include the product price on the day of shipment plus any applicable sales tax in the United States or European countries. We reserve the right to modify prices or correct pricing errors at any time.

Proof of Purchase

Once your transaction is successfully completed, JALIZA will immediately send you a detailed order confirmation and receipt via the email address provided during checkout.