1. 30-Day Worry-Free Returns
We want you to completely love your new crown. If you are not 100% satisfied, you can initiate a return within 30 days of receiving your order. Once requested, please dispatch the item within 3 days (we can extend this to 7 days under special circumstances).
2. Complimentary Return Shipping
Your convenience is our priority. We will issue you a prepaid return label and cover the return shipping fee as long as the item is sent back within 7 days of your return request.
3. Condition of the Wig
To be eligible for a full refund or exchange, all returned units must be in their original, unworn, unwashed, and undamaged condition, with the lace uncut and all original tags attached. For hygiene and quality reasons, we cannot accept returns of used or altered products.
4. Damaged Upon Arrival?
We rigorously inspect every wig before shipping. However, if your product arrives damaged due to transit, please contact us within 48 hours of receipt with photos or videos. We will immediately arrange a pristine replacement and cover all return shipping costs (up to $10).
5. Style Swaps & Change of Mind
Changing your mind is perfectly fine. If you wish to exchange your wig for a different style or color within 30 days, our concierge team is here to help. As long as the unit is pristine and the lace is uncut, we will guide you through the exchange process. Plus, if you request the exchange within the first 7 days of delivery, JALIZA will gladly cover the return shipping costs—absolutely no handling fees attached.
6. Custom Orders
Since custom pieces are meticulously hand-crafted specifically for you, they are considered final sale. Custom orders cannot be returned or exchanged unless there is a confirmed quality defect upon arrival.
